Frequently Asked Questions

Have a question for us?

You’re in the right place. Below you’ll find answers to the most common questions about our food, service, policies, and more—from large orders to gift certificates and everything in between.

 

Don’t see what you are looking for? Contact us and a team member will get back to you within 48 hours.

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  • All Dick’s Drive-Ins are open daily from 10:30 A.M. to 2:00 A.M.

    • We’re closed on Thanksgiving Day and Christmas Day.

    • On Christmas Eve, all Drive-Ins close early at 6:00 P.M.

  • We’re sorry to hear that something wasn’t right with your order — we always want every meal at Dick’s Drive-In to be fresh and made just the way it should be. Please visit our Food Orders page for more information.

  • We don’t offer catering, but we can often accommodate large orders that are perfect for events, parties, or team gatherings where we make the food and you pick it up. 

    Visit our Large Food Orders page for details and store-specific limits.

    If the large order pickup isn’t right for you, consider hiring the Dick’s Drive-In Food Truck to serve fresh-made burgers at your event.

  • Go to our Large Food Orders for details.

  • You may purchase gift certificates at any Dick’s Drive-In location (except the Food Truck). You can also buy $5 gift certificates in increments of ten dollars at our online merch store — DDIR.Store.

  • Yes! Dick’s partners with DoorDash for delivery. For more details, visit our DoorDash information page, or go straight to DoorDash and place your order.

  • If your DoorDash order did not arrive as expected, please contact DoorDash directly at (650) 681-9470 or through the DoorDash app.

  • All our food is made for instant service, so we regularly make food in advance based on the current and expected busyness of each Drive-In.

    If anything does sit too long, we freeze it and donate it. Our aim is to never waste food.

  • We sure do! Join the Deluxe Club and get VIP perks: a 20% discount code on DDIR.STORE, first-notice on everything happening at Dick’s Drive-In, sales and deals on merch throughout the year, and giveaways like sports event tickets.

  • No. Dick’s Drive-In is a family-owned company, and we own all of our locations. We have no plans to franchise at this time.

  • View nutritional information here.

  • View allergen information here.

  • We have some vegetarian-friendly options: Our fries are hand-cut from real potatoes and cooked in trans fat-free sunflower oil and finished with salt, and our hand-dipped milkshakes, ice cream, and sundaes are all vegetarian-friendly.

  • We charge a small amount for condiments to help keep our prices low for everyone. This helps to ensure customers take only what they need, which helps cut down on packaging and food waste at our Drive-Ins. Mustard is always free.

  • Our business model is based on instant service rather than custom orders. To achieve the speed we are known for, all our burgers are made the same way and prepared shortly before you order. This allows your server to take your order and serve your food immediately.

    We encourage everyone to try our burgers as they’re made, and if you’re not completely satisfied, you can return your burger for a full refund under our satisfaction guarantee.

  • Please contact us to share your questions or feedback. We appreciate you taking the time to reach out—your input helps us serve you better!