Help Center
Get Help Fast
Common questions, quick answers, food orders, and the fastest way to get help.
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Contact Us
Want to hear from us? Join the Deluxe Club for monthly email updates from Dick’s Drive-In and enjoy Deluxe-clusive access to news, events, new merch (with discounts and sales!), plus regular giveaways like local sports event tickets.
Need to get a hold of us? Please contact us at any time if you have questions, concerns, or comments. We will respond as soon as we are able.
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Frequently Asked Questions
From hours and payments to shakes and fries, find fast answers to the questions we get most.
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Food Orders & Support
Placing a Large Food Order: Planning food for a team, office, or celebration? We can often accommodate large orders of up to 100 burgers with store-specific limits.
Large stores: Crossroads, Edmonds, Everett, Federal Way, Kent, and Wallingford — max 75 Deluxe burgers
Smaller stores: Broadway, Holman Road, Lake City, and Queen Anne — max 50 Deluxe burgers
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Had an Issue with Your Food or Order?
We’re sorry to hear that something didn’t meet your expectations. We always want every visit to be a great one. If you experienced a problem with your food or service, please let us know so we can make it right.
The quickest way is to speak with the store manager at the time of your visit. If your visit has already passed, you may call the Dick’s Drive-In location you visited, or you may contact our team and include details about your order and location.
We truly appreciate your feedback! It helps us keep improving every burger, fry, and milkshake we serve.